Privacy Policy
We collect the minimum we need to run the app. We don’t sell your data. You can delete your account and data at any time.
Last updated · April 20, 2026
The short version
- We collect your email, a user ID, your favorites, playlists, and notes — only what’s needed to sync across devices.
- We use anonymized, aggregated analytics to understand how the app is used.
- We do not sell, rent, or trade your personal information.
- You can export or delete your data any time at privacy@livevault.app.
- LiveVault streams from the Internet Archive, which has its own privacy policy covering stream requests.
Information we collect
Account information
When you create a LiveVault account, we store: your email address, an encrypted password (or third-party auth identifier), and a display name. If you sign in with Apple or Google, we receive only the fields you authorize.
Your library
Favorites, playlists, personal notes on shows, recently-played history, and offline download status. This data exists to sync your library across your devices and is scoped to your account.
Device & usage information
We collect basic diagnostic information: device model, OS version, app version, crash reports, and anonymized event data (e.g. “a user played a show”) used to improve the product. We do not associate this data with advertising profiles.
Device identifiers
Each install is assigned a random device identifier stored locally on your device and on our servers so we can keep a single account in sync across phones, tablets, and cars. It is not an advertising ID, is never shared with ad networks, and resets the moment you uninstall the app or delete your account.
Push notifications
If you opt in to notifications, we store an Expo push token provided by Apple or Google so we can deliver alerts about new shows, quality upgrades to your downloaded shows, and occasional feature news. You can revoke permission at any time from your OS settings, and you can ask us to delete the token by emailing privacy@livevault.app. We never include personal content in a push.
Listening history
When you play a show, we record anonymized listening events (start, progress, completion, skip) tied to your account. These events power first-party retention analytics and features like “Resume where you left off.” Existing favorites are seeded as historical play events on first upgrade so the catalog ranks familiar shows first — we do not import or infer any actual playback history from prior versions.
IP addresses and server logs
Our APIs log the IP address and user-agent of each request for security, debugging, and rate-limiting purposes. These logs are retained for 30 days and are never cross-referenced with your listening history.
Payment information
If you subscribe to LiveVault Pro, payments are processed by Apple (App Store) or our payment processor (Stripe). We never see or store your card details.
How we use your information
- Operate and improve the LiveVault app and website.
- Sync your library across devices.
- Communicate with you about your account or major product updates (you can unsubscribe any time).
- Detect and prevent abuse, fraud, or illegal activity.
- Comply with legal obligations.
What we don’t do
- Sell your personal data to third parties.
- Share your listening history with advertisers or social networks.
- Build cross-app tracking profiles.
- Show ads inside the music experience.
Third-party services
LiveVault uses a small set of trusted providers to run the service:
- Internet Archive — streams the audio recordings.
- Supabase — our database and authentication provider.
- Apple / Google — optional sign-in and App Store payments.
- Stripe — web payments (if applicable).
- PostHog / Sentry — product analytics and crash reporting.
- Expo (EAS) — mobile build pipeline and push-notification relay; receives device tokens only when you enable notifications.
Data location and retention
LiveVault account data is hosted in U.S. data centers operated by our providers (Supabase on AWS, PostHog on its U.S. cloud). Listening events and device tokens are kept for as long as your account is active. When you delete your account, account data and device tokens are removed within 30 days and anonymized event data is aggregated without your user identifier.
Your rights under GDPR / UK GDPR
If you are in the European Economic Area or the United Kingdom, you have the right to access, correct, port, restrict, or delete the personal information we hold about you, and to object to certain processing. Our legal basis for processing is either (a) performance of the contract to deliver the LiveVault service, (b) our legitimate interest in improving and securing the product, or (c) your consent for push notifications and optional analytics. To exercise any right or lodge a complaint with your local supervisory authority, contact privacy@livevault.app.
Your rights under CCPA / CPRA
California residents have the right to know what personal information we collect, to delete it, to correct it, and to opt out of its “sale” or “sharing” as those terms are defined under the CCPA/CPRA. We do not sell or share personal information for cross-context behavioral advertising. To submit a request, email privacy@livevault.app; we will respond within 45 days.
Your rights
You can, at any time:
- Access a copy of your data.
- Correct or update information.
- Delete your account and all associated data.
- Opt out of product emails.
- Opt out of analytics in the app: open Profile → Privacy & analytics and toggle “Share anonymous product analytics.” Opting out stops event emission immediately and preserves your choice across app restarts.
Email privacy@livevault.app for any of the above. We’ll respond within 30 days.
Children
LiveVault is not directed to children under 16 (or the equivalent minimum age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from anyone below that age. If you believe a child has created an account, email privacy@livevault.appand we will delete it promptly.
Changes to this policy
We’ll update this page when things change. Material changes will be announced in-app and via email. The “Last updated” date above always reflects the current version.
Contact
Questions? Email privacy@livevault.app.